Configuration choices, availability across five nodes, remote access, order and billing questions, security and privacy concerns, and long-term team requirements can all be sent to one support email. For operational issues linked to an order, sign in to the console and submit a ticket so the team can access the order and node details.
Clicking a category also updates the email assistant below. Each category highlights different information, but the result is always an email addressed to the support team; nothing is submitted to the website backend.
After you complete the form, your device’s system email app opens with the subject and message prepared. You review and send the email yourself; the page does not store these fields.
Best for configuration comparisons, node selection, rental-term planning, payment questions, security and privacy issues, and team needs before an order is created.
First-response target:Confirm the issue category and the information needed for the next step within one business day.
If a delivered device has a connection outage, build-environment issue, network problem, hardware issue, or order and billing dispute, open a ticket from the corresponding order in the console.
First-response target:Urgent issues affecting active operations are prioritized; verification of the order, node, and event records begins within four hours.
The email queue handles request assessment and information gathering; console tickets support investigation using order, device, and node records. A first response means verification has begun and next steps are provided—it does not mean every issue will be resolved within that timeframe.
Include the project type, expected concurrent tasks, memory usage, data volume, target node, and rental term. Teams can also provide the device count and expected start date.
Email queue · First response within one business daySubmit a ticket from the relevant order and include the node, time of occurrence, client, error message, reproduction steps, and sanitized logs. First state whether the device remains accessible through another connection method.
Ticket queue · Verification of urgent operational issues begins within four hoursDescribe when it was discovered, the affected scope, containment steps taken, and evidence that can be shared safely. Do not send usable credentials or unprocessed personal data.
Support email or order-linked ticket · Routed by impactWe support USDT-TRC20 and Visa / Mastercard / Amex (via Stripe). All charges are settled in USD; actual gateway availability is shown at checkout. For billing questions, provide the order number and transaction status—never send complete payment credentials.
Still comparing configurations? Review the two plans. Ready for your first deployment? Follow the getting-started checklist. Already have a delivered device? Sign in to the console to view the order and submit a ticket.